Returns and Complaints

At kickenza.com, we value clear rules and customer comfort. Every return, complaint and exchange request is handled by our customer support team to ensure all cases are processed quickly and professionally. Refunds are issued within 5 business days from approval of the request.

In accordance with consumer rights regulations, you have the right to withdraw from the sales contract within 14 calendar days from the day you receive the product, without giving any reason.

Return Procedure

1. Complete the return form – available in the website footer, in the order confirmation e-mail or inside the parcel. If the form was not included, please contact customer support.
2. Pack the product carefully – use the original packaging if available, or another sturdy box. The product must not be damaged or show signs of use beyond normal inspection.
3. Include the return form inside the parcel.
4. Send the parcel back — using a carrier of your choice, at your own expense. Return shipping costs are covered by the Customer.
5. After receiving the parcel, we will issue a refund within 5 business days using the same payment method used for the purchase, unless you expressly choose another method at no additional cost.

Return Address

Important Information

• The 14-day period is counted from the day the product is received.
• The parcel must be properly secured.
• Returns apply only to products sent back together with a completed return form.

We handle all complaints directly to ensure a high standard of service. Every complaint is reviewed within 14 calendar days.

How to Submit a Complaint?

• by e-mail to: info@kickenza.com,
• by post to the registered office address:

Complaint Process

The customer support team makes a decision based on the description and photos provided by the Customer and, if necessary, may request that the product be returned for inspection.

If the complaint is accepted:

• a refund is issued within 5 business days,
• or – with the Customer’s consent – the product is replaced with a new one.